Basic TLC includes software updates (multiple times per month), daily backups of your website, and uptime and security monitoring.
Basic TLC does not include any updates to the content of your site, nor does it include troubleshooting issues that may arise. Sometimes, software updates will not be compatible with your website theme, or vice versa, and some functionality on your site may stop working. Also sometimes, despite the security measures we take on your site, it may get hacked or hit with an attack. Any time we spend that is not basic updates, we charge you at our hourly rate of $120.
We offer some plans that include time for content updates, troubleshooting, and fixing issues, which work out to be a discount on the hourly rate.