Terms & Conditions

As our customer, you agree to provide everything that we need to complete the project including text, images and other information as and when we need it, and in the format that we ask for. You agree to review our work, provide feedback and sign-off approval in a timely manner. You also agree to stick to the payment schedule set out in our contract.

We have the experience and ability to perform the services you need from us and we will carry them out in a professional and timely manner.

We currently don’t test Blackberry, Opera Mini/Mobile, Windows Phone or other mobile browsers. If you need us to test using these, we can provide a separate estimate for that.


Our proposals are based on the time and resources we think we’ll need to accomplish everything that you have told us you want to achieve (scope of project). If you change your mind, add extra pages or templates or request new functionality, we are happy to accommodate your requests after agreement to a change order.


Often projects can fall behind because the content needed is not ready or feedback is not provided as scheduled. If the client does not meet agreed-upon deadlines, Design TLC will add placeholder content and the client will be responsible for adding content in a reasonable timeframe. If the project stalls for a period of 6 weeks due to client delays, the contract expires and a new contract has to be issued and signed. Any outstanding money the client owes needs to be paid at this point.


We can’t guarantee that the functions contained in any web page templates or in a completed web site will always be error-free and so we can’t be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate this web site and any other web pages, even if you have advised us of the possibilities of such damages.

We provide a warranty for 30 days after website launch. Changes after that time will be part of an ongoing maintenance plan or will be billed hourly or part of a new proposal. Websites are built with software, which may over time become incompatible with your website or which may stop functioning properly. Troubleshooting, bug fixing and testing will be billed at our hourly rate. If errors discovered turn out to be caused by our mistake, we will not charge you for the time to make the correction.

For websites we maintain, we cannot be held liable for any downtime, vulnerabilities or errors. We do our best to keep software updated and website content and databases backed up in order to minimize the likelihood of problems. In the event a website is hacked, we can help restore a backup of your website for an additional fee. Any issues related to hosting, domain/DNS issues or other server issues, we can help work with your website hosting company to correct these issues. Time spent working with these vendors will be billed at our hourly rate if not covered by your maintenance plan.


You guarantee to us that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in the web site are either owned by you, or that you have permission to use them.

When we receive your final payment, copyright is automatically assigned as follows:

  • You own the graphics and other visual elements that we create for you for this project. We will give you a copy of all files and you should store them really safely as we are not required to keep them or provide any native source files that we used in making them.
  • You also own text content, photographs and other data you provided, unless someone else owns them. We own the XHTML markup, CSS and other code and we license it to you for use on only this project.

We love to show off our work and share what we have learned with other people, so we also reserve the right to display and link to your completed project as part of our portfolio and to write about the project on web sites, in magazine articles and in books about web design.