FAQs About Maintenance Plans

Website maintenance is really important, but it can also be also a bit confusing! Following are some frequently asked questions about our maintenance plans. If you have other questions, please Contact Us and we will get back to you quickly with an answer.

Can I maintain my website myself?

You could change the oil in your car yourself or cut your own hair, but most people have service providers who do this for them. It saves time and the job usually gets done better. Keeping your website up to date, backed up and secure can be time consuming and intimidating. We are here to help you, so you can focus on running your business. We know your website, which helps ensure that it is taken care of properly.

Doesn't my web host make back ups of my website?

These days most web hosts perform some sort of routine site backup. But what happens if your host’s backups are compromised, or your hosting company has a major outage and is not available? Not only do we provide daily backups of your entire website, but these backups are stored securely on cloud servers allowing us to quickly restore your site or even move it to another web host if the need arises. 

What is NOT included in my basic website maintenance plan?

The basic plan includes software updates (multiple times per month), daily backups of your website, uptime and security monitoring.

This maintenance plan does not include any updates to the content of your site, nor does it include troubleshooting issues that may arise. Sometimes, software updates will not be compatible with your website theme, or vice versa, and some functionality on your site may stop working. Additionally, sometimes, despite the security measures we take on your site, it may get hacked or hit with an attack. Any time we spend that is not basic updates, we charge you at our hourly rate of $120.

We offer some maintenance plans that include some time for content updates, troubleshooting and fixing issues, which work out to be a discount on the hourly rate.

How do I contact you for support?

Please send all support requests to support@designtlc.com. We generally reply within a few hours, but will guarantee to acknowledge receipt of your request within 24 hours with an estimated time when your request will be addressed.

Our clients often remark on how fast we are to respond. It's one of the ways we show you we care!

I got a notice my credit card is expired. How do I update my credit card information?

To update your credit card information, go to the column for your plan and click on either the annual or monthly plan button. Scroll to the bottom of the page and click Buy Now. The name of the plan will appear along with a large button called EASY! Pay Online Now. Click that button and a box appears for your credit card information. Enter it in and you are done!

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